Terms of Service

1. Acceptance & Scope

By utilizing the tools, graders, blueprints, or staging instances hosted on erpstack.io, or by initiating custom systems architecture reviews, you agree to comply with these Terms of Service. If you are accepting these terms on behalf of a corporate entity, you warrant that you possess the legal authority to bind said entity.

2. Scope of Technical Services

ERPStack designs, implements, and migrates custom software systems including ERP suites, CRM pipelines, headless content architectures, and compliance enclaves. All project lifecycles, deliverables, deployment architectures, and integration parameters are exclusively defined in executing Statements of Work (SoW).

3. Intellectual Property Handover

Unless explicitly carved out within an executed Statement of Work, 100% of the custom codebase, database schemas, configuration files, and Terraform deployment scripts belong to you. Handover occurs upon full payment and clearance of the final project milestone invoice, at which point the repository custody is transferred to your organization.

4. User Acceptance Testing (UAT) & Milestone Verification

We operate strictly under a milestone delivery model. Each project phase is deployed to a staging environment for your testing:

• UAT Window: Clients are allocated a 14-day validation window following written delivery notification to perform User Acceptance Testing (UAT) against the engineering specs.
• Defect Classification: Defects must be compiled into a log detailing replication steps. Material blockers will halt approval, whereas cosmetic anomalies will be logged for correction in subsequent sprints without delaying milestone sign-off.
• Auto-Acceptance: If no material defects are logged in writing within the 14-day UAT window, the milestone is deemed accepted, and the next sprint is initiated.

5. Information Security & Non-Disclosure

We treat all operational workflows, database exports, credentials, and business plans shared during discovery as proprietary and strictly confidential. Mutual Non-Disclosure Agreements (NDAs) are routinely executed prior to system telemetry inspection.

6. Limited Engineering Warranty & SLA Tiers

We warrant that all delivered code will compile cleanly and remain free from major operational defects for a period of 90 days following git repository transfer. Additionally, for systems maintained under active maintenance retainers:

• Uptime Target: We commit to a 99.9% availability SLA on Edge routing and serverless compute enclaves, excluding scheduled database maintenance blocks.
• Latency Boundaries: Edge handler routines are configured to deliver sub-100ms average execution speeds worldwide, barring third-party database transit anomalies.
• Liability Ceiling: Our total liability for any claims arising from the provision of custom development services shall be capped at the total amount paid under the respective SoW.

7. Governing Law & Dispute Resolution

These Terms and any executing Statements of Work shall be governed by and construed in accordance with the laws of India. Any disputes or contract claims arising under these terms shall be settled via binding arbitration in Noida, Uttar Pradesh, in compliance with the Arbitration and Conciliation Act, 1996.

8. Contact Details

For inquiries regarding technical engagement terms, contract templates, or code escrow details, reach out to our engineering leads at support@erpstack.io